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Pallet Truck Warehouse

Privacy Policy

Policy Effective from 25/05/2018

  BACKGROUND:

 

Pallet Truck Warehouse Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.pallettruckwarehouse.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

 

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of our Site and you will be required to read and accept this Privacy Policy when signing up for an Account. If you do not accept and agree with this Privacy Policy, you must stop using our Site immediately.

 

Definitions and Interpretation

In this Policy the following terms shall have the following meanings: 

 

“Account”

means an account required to access and/or use certain areas and features of OurSite;

“Cookie”

means a small text file placed on your computer or device by OurSite when you visit certain parts of Our Site and/or when you use certain features of OurSite. Details of the Cookies used by Our Site are set out in Part 14, below; and

“Cookie Law”

means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

  1.     Information About us

Our Site is owned and operated by Pallet Truck Warehouse Limited, a Limited Company registered in England under company number 05259242.

 

Registered address:   

78 Alston Drive

Bradwell Abbey

Milton Keynes

MK13 9HG

Main trading address:

78 Alston Drive

Bradwell Abbey

Milton Keynes

MK13 9HG

VAT number: 854 9457 78

Data Protection Officer: Mark Curtis

Email address: info@pallettruckwarehouse.co.uk

Telephone number: 0845 224 0072

Postal Address:          

78 Alston Drive

Bradwell Abbey

Milton Keynes

MK13 9HG.

 

  1.             What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

 

  1.             What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

 

  1.             What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

a)            The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.

b)            The right to access the personal data we hold about you. Part 13 will tell you how to do this.

c)            The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.

d)            The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 15 to find out more.

e)            The right to restrict (i.e. prevent) the processing of your personal data.

f)             The right to object to us using your personal data for a particular purpose or purposes.

g)            The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

h)            Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

 

  1.             What Data Do We Collect?

Depending upon your use of our Site, we may collect some or all the following personal and non-personal data (please also see Part 14 on our use of Cookies and similar technologies and our Cookie Policy https://pallettruckwarehouse.co.uk/content/18-cookie-policy):

  •          Name;
  •          Address;
  •          Email address;
  •          Telephone number;
  •          Business name;
  •          Job title;
  •          Payment information;
  •          IP address;
  •          Web browser type and version;
  •          Operating system;
  •          A list of URLs starting with a referring site, your activity on our Site, and the site you exit to;

 

  1.             How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:

  •          Providing and managing your Account;
  •          Providing and managing your access to our Site;
  •          Personalising and tailoring your experience on our Site;
  •          Supplying our products and/or services to you. Your personal details are required in order for us to enter into a contract with you.
  •          Personalising and tailoring our products and/or services for you.
  •          Communicating with you. This may include responding to emails or calls from you.
  •           Analysing your use of our Site to enable us to continually improve our Site and user experience.

 

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and/or telephone and/or text message and/or post with information, news, and offers on Our products and/or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

Third Parties whose content appears on our Site may use third-party Cookies, as detailed below in Part 14. Please refer to Part 14 for more information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.

Weuse the following automated systems for carrying out certain kinds of profiling. If at any point you wish to query any action that we take on the basis of this or wish to request ‘human intervention’ (i.e. have someone review the action themselves, rather than relying only on the automated method), the GDPR gives you the right to do so. Please contact usto find out more using the details in Part 15.

  •           The following automated profiling may take place:

Use of profiling for web analytics

 

Our web analytics service, Google Analytics uses collects information such as your location (based on your IP address) and your behaviour (based on cookies) when you access our website (such as the pages you visit and what you click on) and the time spent on the particular pages of the site. We will only process information from cookies if you have consented to us setting cookies on your computer in accordance with our cookies policy https://pallettruckdepot.co.uk/cookie-policy Information collected about you, once collected is anonymised and stored on an aggregate basis.

 

Logic involved: by automatically analysing and categorising information such as the location (based on IPaddress) as well as the behaviour and devices of visitors to our website (using cookies), we are able to gain a better understanding of what our website visitors want (in terms of the content of our website and our products), how to improve our website and how to advertise and market our services to them.

 

Significance and envisaged consequences: cookies will be used to track and store information about your behaviour and device on our website (unless you have opted out from receiving such cookies by blocking cookies using your browser) and your location will be analysed based on your IP address. We may target advertisements based on the level of interest we receive from certain visitors and their behaviour on our website.

 

Legal basis for processing: Our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

 

Legitimate interest: analysing the level of engagement and effectiveness of our web content and architecture.

 

Use of profiling in marketing emails

 

We use web beacons in our marketing emails to analyse who opens our emails and what actions they take (for example, what they click on). We will only process information from web beacons if you have consented to their use in accordance with our cookies policy https://pallettruckwarehouse.co.uk/content/18-cookie-policy.

 

Logic involved: by analysing how our email recipients respond to our emails, we are able to improve the content and effectiveness of our emails and gauge who is most interested.

 

Significance and envisaged consequences: your behaviour when you open our emails will be tracked using small gif files (web beacons) including open rates, click through rates, and what you click on.

 

How to object: To object to our use of web beacons in emails, please contact us at info@pallettruckwarehouse.co.uk

 

Legal basis for processing: legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

 

Legitimate interest: analysing the level of engagement and effectiveness of our marketing emails and content

 

  1.             How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. The following factors will be used to determine how long it is kept):

  •          the purpose(s) and use of your information both now and in the future (such as whether it is necessary to continue to store that information in order to continue to perform our obligations under a contract with you or to contact you in the future);
  •          whether we have any legal obligation to continue to process your information (such as any record-keeping obligations imposed by relevant law or regulation);
  •          whether we have any legal basis to continue to process your information (such as your consent);
  •          how valuable your information is (both now and in the future);
  •          any relevant agreed industry practices on how long information should be retained;
  •          the levels of risk, cost and liability involved with us continuing to hold the information;
  •          how hard it is to ensure that the information can be kept up to date and accurate; and
  •          any relevant surrounding circumstances (such as the nature and status of our relationship with you)

 

  1.             How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.

 

The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:

  •          only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymised basis wherever possible;
  •          using secure servers to store your information;
  •          verifying the identity of any individual who requests access to information prior to granting them access to information;
  •          using Secure Sockets Layer (SSL) software to encrypt any information you submit to us via any forms on our website
  •          only transferring your information via closed system or encrypted data transfers

 

  1.             Do You Share My Personal Data?

We may sometimes contract with the following third parties to supply certain products and services. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold.

  •          Sage Pay, used for taking secure payments for goods and they are located in United Kingdom.
  •          Hills Burgess Accountants, they manage and verify our accounts. They are based in Leighton Buzzard, United Kingdom
  •          DX and DND Couriers based in the United Kingdom

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 9.

If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above in Part 9.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

 

  1.          How Can I Control My Personal Data?

10.1       In addition to your rights under the GDPR, set out in Part 5, whenyou submit personal data via our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emailsor by contacting us at info@pallettruckwarehouse.co.uk )

10.2       You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

 

  1.          Can I Withhold Information?

You may access certain areas of our Site without providing any personal data at all. However, to use all features and functions available on our Site you may be required to submit or allow for the collection of certain data.

You may restrict our use of Cookies. For more information, see Part 14 and our Cookie Policy https://pallettruckwarehouse.co.uk/content/18-cookie-policy.

 

  1.          How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 14 Days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

 

  1.          How Do You Use Cookies?

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our products and/or services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on our Site for analytics. For more details, please refer to the table below. These Cookies are not integral to the functioning of our Site and your use and experience of our Site will not be impaired by refusing consent to them.

All Cookies used by and on our Site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our Site may not function fully or as intended.

Certain features of our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.]

The following first-party Cookies may be placed on your computer or device:

 

Name of Cookie

Purpose

Strictly Necessary

Prestashop-ba3652f74071ef9423f61fd10bc5d275

PrestaShop uses encrypted cookies to store all the session information, for visitors/clients as well as for employees/administrators.

Yes

Prestashop-d47f197260616a01632d58c9db8767dd

PrestaShop uses encrypted cookies to store all the session information, for visitors/clients as well as for employees/administrators.

Yes

Prestashop-d5a477316f5aa5229c0ca2fd72fb2df1

PrestaShop uses encrypted cookies to store all the session information, for visitors/clients as well as for employees/administrators.

Yes

 

 

 

 

and the following third-party Cookies may be placed on your computer or device:

 

Name of Cookie

Provider

Purpose

__atuvc

AddThis

AddThis: The __atuvc cookie is created and read by the AddThis social sharing site JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis and removing it when disabling cookies would cause unexpected behaviour for users.

 

Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our Site is used. This, in turn, enables us to improve our Site and the products and/or services offered through it.

The analytics service(s) used by our Site use(s) Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our Site, it does enable us to continually improve our Site, making it a better and more useful experience for you.

The analytics service(s) used by our Site use(s) the following Cookies:

 

Name of Cookie

First / Third Party

Provider

Purpose

_ga

Registers a unique ID that is used to generate statistical data on how the visitor uses the website

No

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

_gat

Used by Google Analytics to throttle request rate

No

Used by Google Analytics to throttle request rate

_gid

Used to distinguish users

No

Used to distinguish users.

 

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

 

  1.          How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Mark Curtis:

Email address: info@pallettruckwarehouse.co.uk.

Telephone number: 0845 224 0072.

Postal Address:           Pallet Truck Warehouse

78 Alston Drive

Bradwell Abbey

Milton Keynes

MK13 9HG

.

  1.          Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.